Terms and Conditions

Last updated: 8 October 2026.

These terms govern use of this website and cleaning services supplied by Palo Cleaning UK Limited, company number 13124082, registered office 141 Chase Side, Enfield, England, EN2 0PN (“we”, “us”). Phone: 07789086866. Email: mstfpalo@gmail.com.

1. The contract

A contract for a clean is formed when you submit an online booking and we accept it. A submitted booking reserves the selected hour on our schedule and is shown in your account. We confirm the visit by phone or email. If we cannot attend, we will contact you to rearrange or cancel without charge.

2. Accounts

You need an account to book and to publish a review. You must give your real name, email and phone number, and keep your password private. You must be 18 or over to create an account. We may suspend an account that misuses the booking system, publishes an unlawful review, or is used to interfere with other customers’ appointments.

3. Services and price

The services offered for online booking are home cleaning, car cleaning and office cleaning. Each online appointment is one hour. The published price is £25 per appointment. If the premises need more time or a different service, we will agree any extra work and price with you before carrying it out. Prices are in pounds sterling.

4. Your responsibilities

You must provide a correct address, safe access at the booked time, and tell us about pets, alarms, parking and any fragile or hazardous items. Please secure valuables and cash before we arrive. We may refuse or leave a property that is unsafe.

5. Cancellation

You may cancel a requested or confirmed online appointment from your account. Please cancel at least 24 hours before the appointment. If you cancel later, or nobody is available to give access, we may charge the £25 appointment price. The full booking policy is on the Booking & Cancellation page.

6. Payment

Payment is due when the clean is finished, unless we agree otherwise in writing. This website does not take or store card payments. We accept the payment method agreed with you at the visit.

7. Reviews

Only a signed-in customer with a completed appointment can publish a review of that appointment. Reviews must describe a real visit, be lawful, and not include someone else’s private information. We may hide a review that breaks these terms. Reviews already published on the home page before this booking system, and reviews published from customer accounts, are customer comments, not our own statements.

8. Liability

We will carry out the clean with reasonable care and skill. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that the law does not allow us to limit. Subject to that, and to your rights under the Consumer Rights Act 2015, our liability for a booking is limited to the price paid for that booking. Please tell us about a problem within 24 hours of the visit so we can put it right.

9. Complaints

Email mstfpalo@gmail.com or call 07789086866 with your booking reference. We aim to reply within 5 working days.

10. Website and intellectual property

The website design, logo and our own text belong to us or our licensors. You may not copy them for a competing service. The website is provided for arranging cleaning services. We may change the services, prices or these terms by publishing the new version on this page. The terms shown at the time you book apply to that booking.

11. Law

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, without removing any rights you have as a consumer to rely on the law of the part of the United Kingdom in which you live.